Need help?
1300 002 771
We offer Express and Overnight Shipping for urgent orders. Please contact us for a custom quote.
If you reside outside a metropolitan area, allow an additional 2–3 business days from your nearest capital city.
While we aim for timely delivery, shipping timeframes are subject to carrier performance and may vary. We cannot guarantee delivery by a specific date and are not liable for delays or any resulting inconvenience.
Standard delivery is to the front of the premises only. Drivers are not permitted to carry heavy items up or down stairs, along uneven surfaces, through narrow access points, or inside the home.
Customers must ensure that there is clear and safe access to the delivery point at the front of the property. If access is obstructed or unsafe, delivery may not be completed.
Each product page features a real-time shipping calculator for accurate charges and express options where available. If the rate seems incorrect or if you have any questions, please contact us. Alternate carriers and quotes can be arranged.
Orders with Priority Processing paid before 1:00 pm AEST will be prioritized for same-day dispatch (in-stock items only). If any item is out of stock, you will be contacted within 2 hours with an alternative solution or ETA.
We ship 98.5% of in-stock orders placed before 2:00 pm AEST on the same day. Otherwise, dispatch occurs the next business day. If we are unable to meet this timeframe, we will notify you within 24 hours.
Orders ship from our national dispatch centre: 59 Brunel Rd, Seaford VIC 3198
Estimated delivery times (non-express):
Melbourne Metro: 1–3 business days
Sydney / Adelaide Metro: 2–3 business days
Brisbane Metro: 3–4 business days
Perth / Tasmania Metro: 5–6 business days
Darwin Metro: 8–9 business days
Regional Areas: Please allow an additional 2–3 business days
Note: During peak seasons (e.g., December), courier networks may experience delays.
If you prefer a specific courier, let us know. Otherwise, we will use the most cost-effective option available.
All orders are securely packed in appropriate materials to protect your items in transit. We work with a range of freight carriers including Australia Post, Couriers Please, UPS, TNT, Border Express, and others to ensure secure and economical delivery.
Shipping charges do not include customs duties or import taxes. These fees are the responsibility of the buyer and vary by country. Please check your local import regulations before ordering.
We want you to be completely satisfied. Eligible items may be returned within 60 days of purchase under the following conditions:
Items must be unused, in original packaging, and include all accessories and documentation.
Returns exclude: custom-made or personalised products, perishable goods (including rubs and sauces), special orders, and items marked as Final Sale, Ex-Demo or Display Items.
A 10% restocking fee applies to all returns.
Original shipping, insurance, priority processing fees, and credit card processing fees are non-refundable.
If free shipping was included in your original purchase, the actual freight cost will be deducted from your refund.
Customers are responsible for return shipping costs.
Contact us at 1300 002 771 or sales@bbqspitrotisseries.com.au to request a Return Merchandise Authority (RMA).
Pack the item securely with the RMA form and proof of purchase.
Return to: BBQ Spit Rotisseries – Returns 2/59 Brunel Road, Seaford VIC 3198
Refunds will be processed to the original payment method within 5 business days of receiving and inspecting the item.
Contact our customer service team to request an exchange. All exchanges are subject to stock availability and must meet the above return criteria.
Inspect your order upon delivery. If your item is damaged or faulty, notify us within 14 days by emailing sales@bbqspitrotisseries.com.au with:
Photos of the issue
Your invoice number
We will:
Arrange an exchange at our expense, or
Offer a full refund upon return
Important: Do not use the product before reporting the issue, as this may affect eligibility for replacement.
If you received the wrong item, contact us within 14 days. We will provide a return label and ship the correct item or issue a refund once the incorrect item is returned.
Our responsibility ends once the courier confirms delivery to your nominated address or depot. We are not liable for lost or stolen items post-delivery.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBQ Spit Rotisseries’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BBQ Spit Rotisseries’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Brunel Road, Seaford, VIC, 3198. Our ABN is 24633064311. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
