Need help?
1300 002 771
Express and Overnight shipping options are available. Contact us for a custom quote if you need an item urgently.
If you are outside a metropolitan area, please allow an additional 2-3 working days from your nearest capital city.
Please note that the above timeframes are provided as a general guide. While we strive to ensure timely delivery, shipping times are unfortunately beyond our control. We kindly ask for your understanding that we cannot be held responsible if your order does not arrive by the desired date, and we are unable to offer compensation in such cases.
Shipping Rates
Every page includes a real-time calculator to give accurate shipping charges and an option for express shipping where possible. If you have questions about rates, or if something doesn't seem right please call us as we can use alternate quotation systems.
Priority Processing
When you select and pay for Priority Processing before 1:00 pm AEST, your order joins our priority dispatching queue and will be picked, packed and dispatched from our website on the same day (for in-stock items). If one of the items you ordered is out of stock, you will be contacted by one of our friendly staff within 2 hours to give you a suitable substitute or given an ETA Handling Time
We currently ship 98.5% of all in-stock items placed before 2.00 pm on the same day. Where this is not achieved, they will be dispatched the following day. If it can't be dispatched in this time frame, we will contact you via email or phone within 24 hours of receiving your order.
Transit Time
All items are dispatched from our national dispatch centre at 59 Brunel Rd Seaford VIC 3198. Shipping timeframes will vary depending on your location and the shipping method selected at checkout, however, we offer the following timeframes as a guide for NON-EXPRESS services. Express services may be available depending on which products you order and will on most occasions be quicker. Please note, during peak periods such as December, please allow an additional day for transit time as the courier networks reach capacity.
Melbourne Metro: 1-3 working days
Sydney/Adelaide metro: 2-3 working days
Brisbane metro: 3-4 working days
Perth metro / Tasmania: 5-6 working days
Darwin metro: 8-9 working days
We offer the above timeframes as a guide only as shipping timeframes are unfortunately out of our control. You are purchasing at your own risk and we take no responsibility and offer no compensation if your order is not received by the date you need it by. While we are able to log inquiries and investigations with couriers on your behalf, we do not have access to see anything other than the same tracking information you can see on the courier's website. If you have a preferred courier, please let us know, otherwise, the cheapest courier will be used by default unless you have selected an express service.
Packaging
All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your shipment. This can include printed boxes, bubble wrap, satchels, black wrapping, etc. We use a range of freight companies to ensure the most affordable and secure shipping to you. This includes Australia Post, Couriers Please, UPS, TNT, Border Express, and others.
International Shipping, Customs Duties, and Taxes
The shipping cost does not include customs duties or taxes in the importing country. It is the buyer's responsibility to research and pay any customs duties and taxes that may be payable in their own country.
At BBQ Spit Rotisseries, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied, you may return eligible items within 60 days of purchase, subject to the following terms and conditions:
Eligibility for Returns:
Items must be returned in their original condition, including all packaging (undamaged), accessories, and documentation.
Certain items, such as personalised or custom-made products, perishable goods, and items marked as Final Sale, Ex-Demo and Display Items are not eligible for return. This includes all rubs and sauces and any special order items.
Restocking Fee:
A restocking fee of 10% of the item's purchase price will be deducted from your refund.
The restocking fee is applied to cover warehouse processing and handling costs associated with the return.
Shipping Costs
The initial shipping fees, transit insurance costs and priority processing fees are non-refundable.
Customers are responsible for covering return shipping expenses.
If the original purchase included "FREE SHIPPING" the actual freight cost incurred to ship the item to you will be deducted from the refund amount.
Return Process:
To initiate a return, please contact our customer service team on 1300 002 771 or sales@bbqspitrotisseries.com.au to obtain a Return Merchandise Authority.
Pack the item securely and include the RMA return form and a copy of the original receipt or proof of purchase.
BSR Returns form
Ship the item to the following address: 2/59 Brunel Road, Seaford VIC 3198.
Refunds:
10% restocking fee, and
Initial shipping costs, transit insurance costs and priority processing fees.
Refunds will be issued to the original payment method used for the purchase.
Exchanges:
If you wish to exchange an item, please contact our customer service team for assistance. Exchanges are subject to product availability and terms and conditions stated above.
DAMAGED IN TRANSIT, FAULTY OR INCORRECT ITEM SUPPLIED: The below policy applies to any items which are damaged by the freight company in transit, are faulty upon you receiving the item or we have accidentally shipped the incorrect item/s to you.
1. Damaged in transit or faulty
2. Incorrect item shipped
Please contact us within 14 days of receipt of your item either by emailing sales@bbqspitrotisseries.com.au or calling 1300 002 771 to obtain a replied paid shipping label to have the incorrect item returned to us at our expense. We will either arrange for the correct product to be shipped at our own expense or issue you a full refund once the incorrect item has been shipped back to us.
3. Item lost or stolen items
We are only responsible for getting your order to your nominated address or a depot. Once the courier marks the item as delivered, the responsibility for its safety passes to the customer. This means that if an order is stolen from your property, we will not provide a refund or a replacement.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBQ Spit Rotisseries’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BBQ Spit Rotisseries’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Brunel Road, Seaford, VIC, 3198. Our ABN is 24633064311. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
