Need help?
1300 002 771
We've seen a lot of changes that have affected the way we do business over the last 6 months. The list is full of frustrations and difficulties including:
Our community of customers and the way we deliver our products, customer service and support is hugely important to us. With all of the above challenges to deal with, it's been a concern to us that in many ways that are beyond our control our customers would be impacted by the changes we have all had to make and work around.
We have had to find new and alternative products to make available, to add to warehouse staff to make sure we are still dispatching your orders as quickly as we possibly can and to find more ways to provide support when the demand for customer service is much higher than under normal circumstances.
We are proud of the way our team has worked to make all of this happen, and feel like we have done everything we can to minimise the impact of those changes, but we know there have been some repercussions we haven't been able to avoid.
This is how we've been reminded what an amazing and supportive community we serve. We understand completely that it would be easy to feel frustrated by the inconveniences these challenges have caused, to be upset by the slightly longer wait to receive your products and to be put out by having to observe the policy for contactless click and collect, but as a community you haven't done that.
You've expressed support for us as we work on solutions and you've been patient during delays that are out of our control. Thank you very much for your understanding and continued support during this time - it hasn't gone unnoticed and we greatly appreciate it. We will continue to work hard to ensure our products and services are ready to help you keep on cooking!
It's definitely true that not all change is bad though! Here are some exciting new products and initiatives that we are rolling out.
New Products We have some exciting new products hitting the shelves at the moment. You can check them out using the links below.
Silverchef Accreditation Partnering with Silverchef allows us to offer even more support to small businesses with affordable lease to own options on our commercial equipment including the new Flaming Coals Gravity Feed Smoker - XL.
The new Flaming Coals Gravity Feed Smoker - XL With a massive cooking capacity, the Flaming Coals Gravity Feed Smoker-XL is an excellent choice for commercial catering. It comes standard with 8 heavy-duty stainless steel cooking racks suitable for cooking 16 full size briskets. There are 20 different height positions available in the Gravity Feed Smoker to allow the user maximum grill placement flexibility. By purchasing additional stainless steel cooking racks, this unit can cook up to 30 racks of pork ribs (10 grills x 3 per grill)
Check out our range of Gravity Feed Smoker
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBQ Spit Rotisseries’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BBQ Spit Rotisseries’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Brunel Road, Seaford, VIC, 3198. Our ABN is 24633064311. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
