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Essential Tools for the Ultimate Outdoor Cooking Experience

BBQ Apparel

BBQ Gloves

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Fire Starter Accessories

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Knives & Sharpeners

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556 Products Found

Ooni Karu 2 & 12 Carry Cover

Ooni Karu 2 & 12 Carry Cover hover

Ooni Karu 2 & 12 Carry Cover

$79.99

Limited Stock

Offset Smoker Cover - Flaming Coals

Offset Smoker Cover - Flaming Coals hover

Offset Smoker Cover - Flaming Coals

$99.95

Naughty List Coal 2kg – Cheeky Christmas Gift | Flaming Coals

Naughty List Coal 2kg – Cheeky Christmas Gift | Flaming Coals hover

Naughty List Coal 2kg – Cheeky Christmas Gift | Flaming Coal

$9.95

Natural Fibre Pizza Oven Brush|Stone Cleaning Brush

Natural Fibre Pizza Oven Brush|Stone Cleaning Brush hover

Natural Fibre Pizza Oven Brush|Stone Cleaning Brush

$29.95

Minion SP055/ Master SP056/ Dual Fuel SPG1000 Spit Roaster Cover | Flaming Coals

Minion SP055/ Master SP056/ Dual Fuel SPG1000 Spit Roaster Cover | Flaming Coals hover

Minion SP055/ Master SP056/ Dual Fuel SPG1000 Spit Roaster C

$59.95

Millennia Santoku Knife 7" (17.8 cm) | Mercer Culinary

Millennia Santoku Knife 7" (17.8 cm) | Mercer Culinary hover

Millennia Santoku Knife 7" (17.8 cm) | Mercer Culinary

$25.00

Limited Stock

Millennia 11-inch Granton Edge Slicer | Mercer Culinary

Millennia 11-inch Granton Edge Slicer | Mercer Culinary hover

Millennia 11-inch Granton Edge Slicer | Mercer Culinary

$60.00

Mild Steel Fireplace Tongs by Outdoor Magic

Mild Steel Fireplace Tongs by Outdoor Magic hover

Mild Steel Fireplace Tongs by Outdoor Magic

$35.00

Microfiber Cleaning Cloth 40cm | Outdoor Central

Microfiber Cleaning Cloth 40cm | Outdoor Central hover

Microfiber Cleaning Cloth 40cm | Outdoor Central

$5.00

Mezzaluna 7" Double Blade Herb Chopper

Mezzaluna 7" Double Blade Herb Chopper hover

Mezzaluna 7" Double Blade Herb Chopper

RRP ~~$27.95~~ Now $10.00 You Save $17

Sale

Mega Size 9L Charcoal Fire Starter Chimney - Flaming Coals

Mega Size 9L Charcoal Fire Starter Chimney - Flaming Coals hover

Mega Size 9L Charcoal Fire Starter Chimney - Flaming Coals

$29.95

Meathead : The Science of Great Barbecue and Grilling Book

Meathead : The Science of Great Barbecue and Grilling Book hover

Meathead : The Science of Great Barbecue and Grilling Book

$85.00

Limited Stock

Meat Tenderizer Needle | Stainless Steel Meat Tenderiser

Meat Tenderizer Needle | Stainless Steel Meat Tenderiser hover

Meat Tenderizer Needle | Stainless Steel Meat Tenderiser

RRP ~~$19.95~~ Now $14.95 You Save $5

Sale

Meat Claws - Metal BBQ Meat Shredders

Meat Claws - Metal BBQ Meat Shredders hover

Meat Claws - Metal BBQ Meat Shredders

RRP ~~$19.95~~ Now $15.00 You Save $4

Sale

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge - Large

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge - Large hover

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge - Lar

$169.00

Limited Stock

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge hover

Masterbuilt Smoker Manifold Cover with Anti-Flare Edge

$159.00

Masterbuilt Smoker Combo with 2 Water Pan Brackets and Anti-Flare Manifold Cover

Masterbuilt Smoker Combo with 2 Water Pan Brackets and Anti-Flare Manifold Cover hover

Masterbuilt Smoker Combo with 2 Water Pan Brackets and Anti-

RRP ~~$209.00~~ Now $179.00 You Save $30

Sale

Limited Stock

Masterbuilt Gravity Series 1050/1150 Smoker Cover

Masterbuilt Gravity Series 1050/1150 Smoker Cover hover

Masterbuilt Gravity Series 1050/1150 Smoker Cover

$170.00

Masterbuilt Gravity 560, 600 & 800 Cover

Masterbuilt Gravity 560, 600 & 800 Cover hover

Masterbuilt Gravity 560, 600 & 800 Cover

$149.95

Masterbuilt 40" Smoker Cover

Masterbuilt 40" Smoker Cover hover

Masterbuilt 40" Smoker Cover

$49.95

Masterbuilt 40" Digital Charcoal Smoker Cover

Masterbuilt 40" Digital Charcoal Smoker Cover hover

Masterbuilt 40" Digital Charcoal Smoker Cover

RRP ~~$99.95~~ Now $69.00 You Save $30

Sale

Marinade Injector 30ml

Marinade Injector 30ml hover

Marinade Injector 30ml

$11.00

Magic All Metal Polish by Rubbedin

Magic All Metal Polish by Rubbedin hover

Magic All Metal Polish by Rubbedin

$14.00

Limited Stock

Looftlighter Electric Charcoal Lighter

Looftlighter Electric Charcoal Lighter hover

Looftlighter Electric Charcoal Lighter

$125.00

Looft Air Lighter 2 - Charcoal Starter

Looft Air Lighter 2 - Charcoal Starter hover

Looft Air Lighter 2 - Charcoal Starter

$219.95

Limited Stock

Large Stainless Steel BBQ Spatula | Flaming Coals

Large Stainless Steel BBQ Spatula | Flaming Coals hover

Large Stainless Steel BBQ Spatula | Flaming Coals

$14.95

Kookaburra BBQ Knob

Kookaburra BBQ Knob hover

Kookaburra BBQ Knob

$6.95

Limited Stock

Knife Roll-7 Pockets w/ Logo | Mercer Culinary

$45.00

Knife Roll Set 4pc | Mercer Culinary

Knife Roll Set 4pc | Mercer Culinary hover

Knife Roll Set 4pc | Mercer Culinary

RRP ~~$169.00~~ Now $110.00 You Save $59

Sale

Knife Combo 10" Cimeter, Boning, 12" Wavy Edge | Mercer Culinary

Knife Combo 10" Cimeter, Boning, 12" Wavy Edge | Mercer Culinary hover

Knife Combo 10" Cimeter, Boning, 12" Wavy Edge | Mercer Culi

$149.00

Kiln Pizza Oven Cover by Everdure

Kiln Pizza Oven Cover by Everdure hover

Kiln Pizza Oven Cover by Everdure

$49.99

Kettle 57cm/22in Smash/Grill Plate

Kettle 57cm/22in Smash/Grill Plate hover

Kettle 57cm/22in Smash/Grill Plate

$145.00

Jared Pullman Rotisserie Grilling Cook Book

Jared Pullman Rotisserie Grilling Cook Book hover

Jared Pullman Rotisserie Grilling Cook Book

$39.00

Jalapeno Poppers Rack with Corer Tool

Jalapeno Poppers Rack with Corer Tool hover

Jalapeno Poppers Rack with Corer Tool

$19.95

Jalapeno Popper Tray - 36 Hole - Flaming Coals

Jalapeno Popper Tray - 36 Hole - Flaming Coals hover

Jalapeno Popper Tray - 36 Hole - Flaming Coals

$29.95

Limited Stock

Injector Needle - 14 Gauge

Injector Needle - 14 Gauge hover

Injector Needle - 14 Gauge

$10.00

Heavy Duty Stainless Steel Gastronorm Tray 100mm | Vogue

Heavy Duty Stainless Steel Gastronorm Tray 100mm | Vogue hover

Heavy Duty Stainless Steel Gastronorm Tray 100mm | Vogue

$55.00

Heavy Duty Stainless Steel 1/1 Gastronorm Lid | Vogue

Heavy Duty Stainless Steel 1/1 Gastronorm Lid | Vogue hover

Heavy Duty Stainless Steel 1/1 Gastronorm Lid | Vogue

$35.00

Limited Stock

Heat and Smoke 2 by Bob Hart

Heat and Smoke 2 by Bob Hart hover

Heat and Smoke 2 by Bob Hart

RRP ~~$30.00~~ Now $14.95 You Save $15

Sale

Hardcore Carnivore BBQ Book Jess Pryles

Hardcore Carnivore BBQ Book Jess Pryles hover

Hardcore Carnivore BBQ Book Jess Pryles

$60.00

Hamburger Attachment | Carnivore Collective

Hamburger Attachment | Carnivore Collective hover

Hamburger Attachment | Carnivore Collective

$99.95

Limited Stock

Guide Bush Collar to Suit 10mm Skewer Bar

Guide Bush Collar to Suit 10mm Skewer Bar hover

Guide Bush Collar to Suit 10mm Skewer Bar

$9.95

Gravity Series Rotisserie spit Kit for Masterbuilt Smokers

Gravity Series Rotisserie spit Kit for Masterbuilt Smokers hover

Gravity Series Rotisserie spit Kit for Masterbuilt Smokers

$189.95

Gas Smoker Cover - Flaming Coals

Gas Smoker Cover - Flaming Coals hover

Gas Smoker Cover - Flaming Coals

$29.00

Limited Stock

Galvanised Charcoal Sheet 700mm x 455mm | Outdoor Central

Galvanised Charcoal Sheet 700mm x 455mm | Outdoor Central hover

Galvanised Charcoal Sheet 700mm x 455mm | Outdoor Central

$16.95

Galvanised Charcoal Sheet 1090mm x 320mm - To Suite Flaming Coals Minion Spit Rotisserie

Galvanised Charcoal Sheet 1090mm x 320mm - To Suite Flaming Coals Minion Spit Rotisserie hover

Galvanised Charcoal Sheet 1090mm x 320mm - To Suite Flaming

$29.95

Galleymate 1500 Cover | Caravan and Marine BBQs

Galleymate 1500 Cover | Caravan and Marine BBQs hover

Galleymate 1500 Cover | Caravan and Marine BBQs

$135.00

Limited Stock

Funny BBQ Stickers | Flaming Coals

Funny BBQ Stickers | Flaming Coals hover

Funny BBQ Stickers | Flaming Coals

RRP ~~$9.95~~ Now $4.00 You Save $5

Sale

Franklin Wood Fire Smoke Book

Franklin Wood Fire Smoke Book hover

Franklin Wood Fire Smoke Book

$65.00

Limited Stock

Franklin Steak BBQ Book

Franklin Steak BBQ Book hover

Franklin Steak BBQ Book

$49.95

Limited Stock

Franklin Barbecue Book

Franklin Barbecue Book hover

Franklin Barbecue Book

$65.00

Limited Stock

Folding Cast Iron Frypan Preseasoned 240mm Round | Supex

Folding Cast Iron Frypan Preseasoned 240mm Round | Supex hover

Folding Cast Iron Frypan Preseasoned 240mm Round | Supex

RRP ~~$22.00~~ Now $10.00 You Save $12

Sale

Flaming Magic Pack 50g pack by Fireup

Flaming Magic Pack 50g pack by Fireup hover

Flaming Magic Pack 50g pack by Fireup

$5.00

Flaming Coals T-shirt-Brisket

Flaming Coals T-shirt-Brisket hover

Flaming Coals T-shirt-Brisket

From $29.95

Flaming Coals T-Shirt- Pork

Flaming Coals T-Shirt- Pork hover

Flaming Coals T-Shirt- Pork

RRP ~~$29.95~~ Now $25.00 You Save $4

Sale

Flaming Coals T-Shirt- Lamb

Flaming Coals T-Shirt- Lamb hover

Flaming Coals T-Shirt- Lamb

RRP ~~$29.95~~ Now $25.00 You Save $4

Sale

Flaming Coals T-Shirt- Gyros

Flaming Coals T-Shirt- Gyros hover

Flaming Coals T-Shirt- Gyros

RRP ~~$29.95~~ Now $25.00 You Save $4

Sale

Flaming Coals T-shirt- Chicken

Flaming Coals T-shirt- Chicken hover

Flaming Coals T-shirt- Chicken

RRP ~~$29.95~~ Now $25.00 You Save $4

Sale

Flaming Coals Stubby Holder | Flaming Coals

Flaming Coals Stubby Holder | Flaming Coals hover

Flaming Coals Stubby Holder | Flaming Coals

$4.40

Flaming Coals Spit Roaster Mounting Brackets 25mm x 25mm - Motor and Support Side

Flaming Coals Spit Roaster Mounting Brackets 25mm x 25mm - Motor and Support Side hover

Flaming Coals Spit Roaster Mounting Brackets 25mm x 25mm - M

$30.00

Flaming Coals Silicone Food Tongs

Flaming Coals Silicone Food Tongs hover

Flaming Coals Silicone Food Tongs

$5.95

Flaming Coals Rub Pack With Charcoal Starter Wand

Flaming Coals Rub Pack With Charcoal Starter Wand hover

Flaming Coals Rub Pack With Charcoal Starter Wand

RRP ~~$184.80~~ Now $99.00 You Save $85

Sale

Flaming Coals Face Mask

Flaming Coals Face Mask hover

Flaming Coals Face Mask

$10.00

Flaming Coals Cast Iron Pan | Skillet 24.5cm

Flaming Coals Cast Iron Pan | Skillet 24.5cm hover

Flaming Coals Cast Iron Pan | Skillet 24.5cm

$29.95

Flaming Coals Bovine Espresso Flat Brim Hat + Bovine Espresso Brisket BBQ Rub

Flaming Coals Bovine Espresso Flat Brim Hat + Bovine Espresso Brisket BBQ Rub hover

Flaming Coals Bovine Espresso Flat Brim Hat + Bovine Espress

$45.00

Flaming Coals Black Sleeve for Charcoal Starter Wand

Flaming Coals Black Sleeve for Charcoal Starter Wand hover

Flaming Coals Black Sleeve for Charcoal Starter Wand

$5.95

Flaming Coals BBQ Stainless Steel Grill Brush Nylon Bristles

Flaming Coals BBQ Stainless Steel Grill Brush Nylon Bristles hover

Flaming Coals BBQ Stainless Steel Grill Brush Nylon Bristles

$10.00

Flaming Coals BBQ Food Warmer

Flaming Coals BBQ Food Warmer hover

Flaming Coals BBQ Food Warmer

$49.95

Fish BBQ Skewer

Fish BBQ Skewer hover

Fish BBQ Skewer

$9.95

Firebuggz Fire Fishing Pole Stand

Firebuggz Fire Fishing Pole Stand hover

Firebuggz Fire Fishing Pole Stand

RRP ~~$19.00~~ Now $2.00 You Save $17

Sale

Firebuggz Fire Fishing Pole Bag - Camo

Firebuggz Fire Fishing Pole Bag - Camo hover

Firebuggz Fire Fishing Pole Bag - Camo

RRP ~~$19.00~~ Now $5.00 You Save $14

Sale

Fire Kitchen Cook book | Adam Roberts

Fire Kitchen Cook book | Adam Roberts hover

Fire Kitchen Cook book | Adam Roberts

$59.00

Fiesta Restaurant & Kitchen Duplicate Check Pad

Fiesta Restaurant & Kitchen Duplicate Check Pad hover

Fiesta Restaurant & Kitchen Duplicate Check Pad

RRP ~~$36.00~~ Now $2.00 You Save $34

Sale

Fiesta Restaurant & Kitchen Check Pad

Fiesta Restaurant & Kitchen Check Pad hover

Fiesta Restaurant & Kitchen Check Pad

$25.00

Limited Stock

Embers Rake 1400 Long - Stainless Steel | Outdoor Magic

Embers Rake 1400 Long - Stainless Steel | Outdoor Magic hover

Embers Rake 1400 Long - Stainless Steel | Outdoor Magic

$65.00

Limited Stock

Electric Knife Sharpener | Vogue

Electric Knife Sharpener | Vogue hover

Electric Knife Sharpener | Vogue

$85.00

Limited Stock

Electric Charcoal Starter Wand by Flaming Coals

Electric Charcoal Starter Wand by Flaming Coals hover

Electric Charcoal Starter Wand by Flaming Coals

$124.95

Domestic Meat Slicer | Carnivore Collective

Domestic Meat Slicer | Carnivore Collective hover

Domestic Meat Slicer | Carnivore Collective

$219.95

Limited Stock

Diamond Knife Sharpening Steel by Vogue

Diamond Knife Sharpening Steel by Vogue hover

Diamond Knife Sharpening Steel by Vogue

$42.00

Cut Resistant Gloves - Cut Proof Kitchen Gloves

Cut Resistant Gloves - Cut Proof Kitchen Gloves hover

Cut Resistant Gloves - Cut Proof Kitchen Gloves

$17.95

Limited Stock

Curved Boning Knife - 6" | Mercer Culinary

Curved Boning Knife - 6" | Mercer Culinary hover

Curved Boning Knife - 6" | Mercer Culinary

$35.00

Curve Diamond Knife Sharpener | Warthog Sharpeners

Curve Diamond Knife Sharpener | Warthog Sharpeners hover

Curve Diamond Knife Sharpener | Warthog Sharpeners

$85.00

Creative Pie Iron Cooking Book | Rome

Creative Pie Iron Cooking Book | Rome hover

Creative Pie Iron Cooking Book | Rome

RRP ~~$15.00~~ Now $5.00 You Save $10

Sale

Limited Stock

Cover for Everdure Hub 2 BBQ

Cover for Everdure Hub 2 BBQ hover

Cover for Everdure Hub 2 BBQ

$79.95

Limited Stock

Continuous Feed Marinade Meat Injector - Flaming Coals

Continuous Feed Marinade Meat Injector - Flaming Coals hover

Continuous Feed Marinade Meat Injector - Flaming Coals

$50.00

Companion Low Pressure 3/8 inch BSP (M) - 1/4 inch BSP (F) 1200mm

Companion Low Pressure 3/8 inch BSP (M) - 1/4 inch BSP (F) 1200mm hover

Companion Low Pressure 3/8 inch BSP (M) - 1/4 inch BSP (F) 1

$12.95

Limited Stock

Chicken Scissors/ Poultry Secateurs|Shears | Vogue

Chicken Scissors/ Poultry Secateurs|Shears | Vogue hover

Chicken Scissors/ Poultry Secateurs|Shears | Vogue

$39.00

Limited Stock

Chef's Knife - 10" | Mercer Culinary

Chef's Knife - 10" | Mercer Culinary hover

Chef's Knife - 10" | Mercer Culinary

$60.00

Charcoal|Wood Rake for Pizza Ovens and Fireplaces - Flaming Coals

Charcoal|Wood Rake for Pizza Ovens and Fireplaces - Flaming Coals hover

Charcoal|Wood Rake for Pizza Ovens and Fireplaces - Flaming

$39.95

Charcoal Firelighters 24pk

Charcoal Firelighters 24pk hover

Charcoal Firelighters 24pk

$7.95

Charcoal Fire Starter Wand and Chimney Pack - Flaming Coals

Charcoal Fire Starter Wand and Chimney Pack - Flaming Coals hover

Charcoal Fire Starter Wand and Chimney Pack - Flaming Coals

RRP ~~$154.90~~ Now $99.95 You Save $54

Sale

Cast-Iron Oval Sizzler Platter 240x140mm | Olympia

Cast-Iron Oval Sizzler Platter 240x140mm | Olympia hover

Cast-Iron Oval Sizzler Platter 240x140mm | Olympia

$16.40

Limited Stock

Cast Iron Grill Pan with Folding Handle | Vogue

Cast Iron Grill Pan with Folding Handle | Vogue hover

Cast Iron Grill Pan with Folding Handle | Vogue

$48.00

Limited Stock

Cast Iron Camp Oven & Skillet 8QT by Flaming Coals

Cast Iron Camp Oven & Skillet 8QT by Flaming Coals hover

Cast Iron Camp Oven & Skillet 8QT by Flaming Coals

RRP ~~$89.00~~ Now $49.00 You Save $40

Sale

CarveEasy Twin Blade Electric Carving Knife by Sunbeam

CarveEasy Twin Blade Electric Carving Knife by Sunbeam hover

CarveEasy Twin Blade Electric Carving Knife by Sunbeam

$74.95

Butchers Twine and Trussing Needle Combo

Butchers Twine and Trussing Needle Combo hover

Butchers Twine and Trussing Needle Combo

$31.95

BBQ Stickers Rub Brand Characters | Flaming Coals

RRP ~~$9.95~~ Now $4.00 You Save $5

Sale

BBQ Stickers Combo Pack | Flaming Coals

BBQ Stickers Combo Pack | Flaming Coals hover

BBQ Stickers Combo Pack | Flaming Coals

RRP ~~$29.85~~ Now $8.00 You Save $21

Sale

BBQ Smoker Thermometer Gauge - Medium by Flaming Coals

BBQ Smoker Thermometer Gauge - Medium by Flaming Coals hover

BBQ Smoker Thermometer Gauge - Medium by Flaming Coals

$39.95

Our general accessories cover everything you need for your BBQ, Smoker, spit rotisserie or pizza oven. We have a wide range of general accessories including knives, BBQ covers, thermometers, gloves, pots, trays, gas hoses, and charcoal pans.

If you want advice on general accessories, feel free to call our staff on 1300 002 771

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BBQ Spit Rotisseries’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘BBQ Spit Rotisseries’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Brunel Road, Seaford, VIC, 3198. Our ABN is 24633064311. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

BBQ Spit Rotisseries (ABN 24 633 064 311) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access it, correct it or complain about how we have handled it. It applies to our website at bbqspitrotisseries.com.au, our Seaford showroom, our phone and email support, and our listings on third-party marketplaces.

In this policy, "we", "us" and "our" mean BBQ Spit Rotisseries of 59 Brunel Road, Seaford, VIC 3198.

This policy was last updated on 17/9/2026.

What personal information we collect

The information we collect depends on how you deal with us. It may include:

Contact and account details: your name, business name, email address, phone number, delivery and billing addresses, and the login details for any account you create on our website.
Order and transaction details: the products you have bought, quoted or enquired about, order and invoice numbers, delivery instructions, and your purchase history with us.
Payment details: we do not store full credit card numbers. Card payments are processed by our payment providers, and finance applications are handled by ZipMoney, Afterpay, Stripe or PayPal under their own privacy policies.
Recordings of telephone calls: see "Recording of telephone calls" below.
Service and warranty information: fault descriptions, photographs and serial numbers you send us to support a warranty claim or repair.
Marketing information: your subscription preferences, and whether you opened or clicked our emails.
Website and device information: your IP address, browser and device type, the pages you viewed, how you reached our site, and information collected through cookies and similar technologies.
Showroom visits: Our Seaford showroom is monitored by closed-circuit television for security purposes.

We do not seek to collect sensitive information (such as health or financial hardship information) and ask that you do not send it to us unless we have asked for it.

How we collect it

Wherever it is reasonable and practicable, we collect personal information directly from you, when you place an order, create an account, request a quote, call or email us, subscribe to our newsletter, enter a competition, book a masterclass, or visit our showroom.

We also collect information automatically when you use our website, through cookies, analytics tools and advertising pixels.

Sometimes we receive your information from a third party, including online marketplaces you have ordered through, payment and finance providers, delivery carriers, and our suppliers where a warranty claim is being handled on your behalf. Where we collect your information from someone other than you, we take reasonable steps to make sure you know we hold it and why.

Why we collect and use it

We collect, hold and use personal information so we can:

process, fulfil and deliver your order, and arrange assembly or depot collection where applicable
take payment and, where you have applied for it, pass your application to a finance provider
answer your enquiries, provide product advice, and handle returns, warranty claims and repairs
keep you informed about the progress of your order
train and monitor our team so the service you receive is accurate and consistent
manage your account, our records and our internal administration
send you marketing about our products, events and offers, where you have not opted out
understand how our website and advertising perform, and improve our range and service
meet our obligations under Australian consumer, tax and other laws

If you choose not to give us the information we ask for, we may not be able to process your order, arrange delivery or assist with a warranty claim.

Recording of telephone calls

We record inbound and outbound telephone calls for training, quality assurance and monitoring purposes, and to keep an accurate record of orders, delivery arrangements, product advice and warranty discussions.

You will be told at the start of a call that it is being recorded. If you would prefer your call not to be recorded, please tell the team member you are speaking with and we will offer an alternative, such as continuing by email or arranging a call back on an unrecorded line.

Call recordings may contain personal information including your name, contact details, address and order details. They are stored securely within our telephone system, access is limited to authorised staff and management, and they are retained for 12 months before being deleted.

We do not use call recordings for marketing, and we will not publish or share a recording of your call without your consent, except where we are required or permitted by law to do so. You can request access to a recording of your own call using the contact details at the end of this policy.

Cookies, analytics and advertising

A cookie is a small file placed on your device that lets a website recognise you and remember your preferences. We use cookies and similar technologies to keep your cart working, remember you between visits, measure how our website performs, and show you relevant advertising.

The main tools we use are:

Tool	What it does
Google Analytics 4	Measures site traffic, the pages you view and how you reached us
Google Tag Manager	Manages the tags that run the tools listed here
Meta (Facebook) Pixel	Measures the performance of our Facebook and Instagram advertising and lets us show ads to people who have visited our site
Klaviyo	Manages our email marketing and measures whether our emails are opened and clicked

Most browsers accept cookies automatically, but you can change your browser settings to refuse or delete them. Some parts of our website, including checkout, may not work properly if you do. You can opt out of personalised Google advertising through Google's Ads Settings, and out of personalised Meta advertising through your Facebook or Instagram ad preferences.

We disclose personal information only where it is necessary to run our business or where the law requires it. This may include:

Delivery carriers and depots, so your order can be delivered or collected
Payment and finance providers, including PayPal, ZipMoney, Stripe and Afterpay, to process your payment or application
Online marketplaces, where you have placed your order through one
Suppliers and manufacturers, where your warranty claim or spare part request has to be handled by them
Technology and marketing providers who operate our website, email, telephone and analytics systems on our behalf
Our professional advisers, such as accountants, auditors and lawyers
Government agencies, courts and law enforcement, where we are required or authorised by law to disclose

We require our service providers to protect your information and to use it only for the purpose we engaged them for.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Overseas disclosure

Some of the providers we use store or process personal information outside Australia. The countries in which those recipients are likely to be located include the United States and Canada, Ireland, Singapore or the Philippines.

Before disclosing your information to an overseas recipient, we take reasonable steps to ensure it will be handled consistently with the Australian Privacy Principles.

How we keep your information secure, and how long we keep it

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include password-protected systems, restricted staff access, secure hosting, encrypted connections on our website, and physical security at our premises.

No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee its absolute security.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. Order, invoice and tax records are kept for at least 7 years in line with our record-keeping obligations. Call recordings are kept for 12 months. When information is no longer needed, we destroy it or de-identify it.

Data breaches

If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme, and we will tell you what steps you can take to protect yourself.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong, out of date or incomplete. Email sales@bbqspitrotisseries.com.au or write to us at the address at the end of this policy.

We will ask you to verify your identity before we release any information. We aim to respond within 30 days. There is no fee for making a request, though we may charge a reasonable fee for the cost of supplying a large amount of information.

In some circumstances the law allows us to refuse a request, for example where giving access would unreasonably affect another person's privacy. If we refuse, we will tell you why in writing and explain how to complain.

Direct marketing and how to opt out

We may send you emails, SMS messages or, occasionally, calls about new products, special offers, masterclasses and events. We only do this where you have given us your details and have not opted out.

You can opt out at any time by clicking the unsubscribe link in any marketing email, replying STOP to a marketing SMS, or emailing sales@bbqspitrotisseries.com.au. We will action your request promptly.

Opting out of marketing does not stop us sending you messages about an order you have placed, such as order confirmations, dispatch notifications and delivery updates. If you ask us where we obtained your details from, we will tell you if it is reasonable and practicable to do so.

Making a privacy complaint

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please tell us first so we have a chance to put it right.

Email sales@bbqspitrotisseries.com.au with "Privacy complaint" in the subject line, or write to the Privacy Officer at 59 Brunel Road, Seaford, VIC 3198. Please describe what happened and what outcome you are looking for.

We will acknowledge your complaint within [5 business days] and aim to give you a written response within 30 days. If we need longer, we will tell you why.

Changes to this policy, and how to contact us

We may update this policy from time to time. The current version is always available at bbqspitrotisseries.com.au/privacy-policy, and the date it was last updated appears at the top.

For any question about this policy or about how we handle your personal information:

BBQ Spit Rotisseries
59 Brunel Road, Seaford, VIC 3198
sales@bbqspitrotisseries.com.au
1300 002 771

Showroom hours: Monday to Friday 8:30am – 5:00pm, Saturday 9:00am – 3:00pm, closed Sunday.