Product Warranty & Service Policy

Standard 12-Month Limited Warranty

Flaming Coals offers a limited 12-month warranty on many of our products, valid from the original date of purchase and applicable only to the original purchaser. Proof of purchase, such as a receipt or order confirmation, is required to validate any warranty claim.

Coverage and Limitations

This warranty covers defects in materials and workmanship under normal domestic use. It does not extend to damage resulting from:

• High temperatures, excessive humidity, industrial chemicals or fumes, chlorine, fertilisers, pesticides, salt, or saltwater
• Rust, oxidisation, or corrosion
• Commercial use of products intended for domestic purposes
• Misuse, abuse, or neglect, including but not limited to excessive fire, mishandling, dropping, and failure to follow product instructions
• Tampering, unauthorised repairs, or third-party servicing
• Cosmetic damage, normal wear and tear, or surface rust
• Accidental damage or environmental exposure
   

Note: Stainless steel components, although highly durable, are not immune to rust or pitting and are not covered under this warranty. All products are designed to be stored inside out of the elements and/or covered by the appropriate BBQ cover designed for such purpose. Customers living within 2 km of a coastline should take additional precautions, such as regular cleaning and oiling, particularly for those within 200 m of the coast.

Product-Specific Warranty Terms

Offset Smokers

Offset smokers are covered for defects in workmanship and materials. The warranty does not cover the exterior coating or cosmetic imperfections. Proper seasoning is essential to minimise corrosion. Surface rust is not covered.

Gas Spits (SPG1500 & SPG1000)

All Flaming Coals gas spits are AGA-certified for safe consumer use in Australia. Failure to follow assembly instructions or conduct leak tests may result in fire damage, which is not covered under warranty. Misuse voids the warranty and may pose a safety risk.

Covers

All covers are backed by a 3-month workmanship warranty. This does not include fading, melting, tearing, or damage from exposure to environmental elements. Due to Australia’s harsh climate, we recommend storing your equipment undercover to extend its lifespan.

Other Brands

For products not branded as Flaming Coals, SNS Grills, Auspit, or EZ, we recommend contacting the original manufacturer for warranty support, as each brand may have its own warranty terms and procedures. We will do our best to assist if you require support beyond that.

Motor Warranty Policy

Flaming Coals rotisserie motors are covered under a limited 5-year warranty for the original purchaser, except for the following models: MO012, MO013, MO016, MO018, and MO019, which are covered by a 24-month warranty.

This warranty excludes:

• Evidence of misuse, including excessive fire or unbalanced loads
• Damage caused by exposure to elements or liquids
• Cosmetic imperfections or surface rust
• Normal wear and tear or accidental damage
• Any unauthorised repairs or servicing by third parties
   

All motors are intended for domestic use only. Commercial use voids the warranty.

Charcoal Pan Warranty Policy

Charcoal pans are designed to endure high heat and protect the structural integrity of the spit roaster. Due to the extreme conditions of charcoal or briquette cooking, some warping, discolouration, paint peeling, corrosion, or cracking of the pan is considered normal and is not covered by warranty.

Service & Repairs

Our technicians will assess all returned items. If the issue is determined to be caused by user error or falls outside of warranty coverage, we will provide a repair quote for your approval before proceeding.

• Labour rate: $80 per hour (billed in 15-minute increments), plus parts.
• Customers are responsible for all shipping costs.
• We recommend insuring items in transit to prevent loss or damage.

Warranty Claim Process

How to Return

Before returning any product, please contact our customer service team on 1300 002 771 or via sales@bbqspitrotisseries.com.au to describe the issue.
If advised to return the product, please ensure the following are included in the package:

• Proof of purchase
• A written description of the issue
• Your contact details
• Any additional supporting information
• Return Management Authority form.
   

Send returns to:
BBQ Spit Rotisseries Pty Ltd
2/59 Brunel Rd, Seaford VIC 3198

Please note that the warranty does not cover postage, insurance, or any incidental or consequential costs.

Please obtain a Return Management Authority before sending any items.

Return FAQs

• What can be returned?
  Items deemed faulty due to manufacturing defects.
   
• Where to return?
  BBQ Spit Rotisseries, 2/59 Brunel Rd, Seaford VIC 3198.
   
• Shipping charges?
  Customers are responsible for all return shipping costs.
   
• Repair or replacement?
  If a fault is confirmed and cannot be repaired, a replacement or suitable alternative will be offered.
   
• In-store returns?
  Items may be returned in person to our Seaford location.
   
• Packaging requirements?
  Items must be securely packaged to avoid transit damage.
   
• Timeframe for assessment?
  Most repairs are assessed within 72 hours. Industry standard for completion is 28 days.
   

What if the product is not faulty?
If no fault is found, no refund, credit, or replacement will be issued. Return shipping must be paid before the item is sent back to you.